FAQ
PRODUCTS
How are your products made?
Our products are created using advanced 3D printing technologies. The process involves layering material according to a digital 3D model, ensuring precision and high-quality results.
Which materials are used?
We offer a variety of materials to suit different applications. The used materials are shown on the products pages for each product. Our selection includes:
PLA (Polylactic Acid): A biodegradable, eco-friendly plastic known for its ease of printing and smooth finish. Ideal for prototypes and decorative objects.
PETG (Polyethylene Terephthalate Glycol): A durable, slightly flexible plastic with excellent chemical and moisture resistance. Great for mechanical parts and food-safe applications.
Nylon: A tough, wear-resistant material with good flexibility and high strength. Suitable for gears, hinges, and industrial parts.
Can I have a product personalized?
Absolutely!
We specialize in custom 3D printing. Whether you need a unique design, a specific engraving, or modifications to an existing model, we can tailor your product to meet your specifications. Discuss your ideas with us, and we’ll bring it to life.
Are large series possible?
Yes! We can produce large batches of parts using our high-speed 3D printing systems. Whether you need small runs for prototyping or full-scale production, we have the capability to fulfill bulk orders efficiently while maintaining consistent quality.
If you have any other questions, feel free to contact us!
PRICES & PAYMENT
Payment options
iDeal
Credit Card
Price Changes
Can I get a price adjustment on an item I've already purchased?
As an online retailer, our prices will occasionally change depending on demand, stock levels and sales. This does mean that items can change price after you've purchased them.
There are a few factors that would cause a price to be amended, such as:
- Foreign exchange rates
- Increased costs in our supply chain (supplier or freight based)
- Improved product quality, features or hardware
- A shift in market price points
- Sales or Promotions
Unfortunately, we're unable to adjust any prices or offer a refund or credit for the difference in price once an order has been placed.
Sadly, we're also unable to retrospectively apply a discount code or gift card to an order that’s already been placed.
We're always moving forwards to ensure our products improve whilst sitting at an accessible price point, without compromising our quality standards - We appreciate your understanding!
Why have I been charged extra?
If you’re shopping from outside The Netherlands, there’s a small chance you could be charged an International Banking fee by your bank (not TrueFabrication). Unfortunately, there’s nothing we can do to remove International Banking Charges at TrueFabrication; trust us, we would if we could!
These charges (usually between 2-3%) are very occasionally added to orders where a person’s bank is registered in a country where TrueFabrication isn’t registered. Most banks will allow this kind of transaction without charge, but unfortunately not all!
If you're unsure about any additional charges or payment error codes, it's worth double checking with your bank provider directly.
SHIPPING & DELIVERY
Shipping Costs
Please see our Shipping Policy
Customs & Import Fees
What is Customs Duty?
When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.
If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.
Do I need to pay Customs Duty fees at TrueFabrication?
You don't need to pay customs fees when you are located in The Netherlands or EU.
For all other countries, you may face customs charges issued by your local customs authority.
What if I don't pay the Customs Duty?
If you decide to refuse the customs fee, we must confirm with the courier that your parcel will be returned back to TrueFabrication before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.
Sales Tax
Sales Tax, also known as VAT or GST, is a tax charged on the supply of goods or services. Truefabrication is registered for Sales Tax in The Netherlands, so we'll charge you the Sales Tax as part of the checkout process.
We collect Sales Tax from you on behalf of the local tax authorities and we then pay this directly to the local tax authority.
Shipping exclusion list
We currently do not ship to the following places:
Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.
REFUNDS
How are your products made?
Test
